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Friday, September 30, 2011

Tech Tip: Web Browser Acting Strange? Try Clearing Cache and Cookies.

What is it with computers? They never seem to work quite how you want them to work! Working in web technology, we find that web browsers can act so strange at times. Some web pages don't load, some won't refresh, the font is super small or super big now...and seemingly for no reason at all!

The solution? More often than not, clearing your browser's cache and cookies. Look at this graphic of Cookie Monster freaking out about deleting cookies. Sure, he's hesitant for different reasons, but clearing your browser's cache and cookies could be the simple answer to your unexplainable web browser issues.

According to Wikipedia, cache is a mechanism for the temporary storage (caching) of web documents, such as HTML pages and images, to reduce bandwidth usage, server load, and perceived lag. And a cookie, also known as an HTTP cookieweb cookie, or browser cookie, is used for an origin website to send state information to a user's browser and for the browser to return the state information to the origin site.

Here is a useful link from Google's support pages on clearing cache and cookies on your specific web browser.

The same thing applies to mobile smartphones. For our mobile users, if you were accessing the mobile web app and switched to the full site and can't go back for some reason, try clearing your cache and cookies.

On an iPhone:
  1. Go to Settings
  2. Scroll down and select Safari
  3. Tap "Clear Cookies" and "Clear Cache"

On an Android Phone:
  1. Open Internet application
  2. Press "Menu" button on phone
  3. Tap "More" on the bottom right corner
  4. Tap "Settings"
  5. Tap "Clear all cookie data" and "Clear cache" 

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