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Saturday, July 9, 2011

Cassie Palmer (First Call Ambulance, TN) Shares How Online Employee Scheduling with EMS Manager Makes EMS Efficient

Rebecca Pannell, EMT-IV/Dispatcher
Johnny Holmes, QA/Insurance Specialist
Cassie Palmer, scheduling/communications manager for First Call Ambulance in Tennessee, wrote a great story about her EMS Manager experience for JEMS. She talks about how switching to online employee scheduling has put accountability in the hands of their employees.

Palmer writes, "Once employees became comfortable with the scheduling system, they became more efficient. Employees are more responsible about submitting their time-off requests or checking to see if they're on the schedule. The line of communication between our employees and administrators has become simpler and more streamlined." 

The benefits aren't just for the members either. Palmer also shares that she "became more efficient in dealing with the crews and their schedules. The time previously spent on the schedule was reduced by almost half due to time saved from contacting employees."

It's a great read and, Cassie, if you're reading this, a very sincere 'thanks!' for writing it!

Read the full story here.

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